The coupon printing software isn’t working

Topics in this post: Printing  

Coupon printing software not working for you? First, read through this checklist and make sure:

  • You are using a supported operating system and browser:
    • Windows 10
    • Windows 8.1/8
    • Windows 7
    • Windows Vista (upgrade to IE9, or use Chrome or Firefox)
    • Windows XP (users will need to use Chrome or Firefox)
    • Mac OSX10.7 and higher.
    • Mobile devices and tablets are not supported. 
  • You have Microsoft's .NET 4.0 Framework installed. 
  • You are not installing from a corporate or public environment that requires admin rights – please see your system administrator if this is the case
  • You have recently updated your printer’s driver software
  • You are not experiencing interference from your anti-virus software

If you’ve checked the above and the software still isn’t working, your computer may benefit from a complete uninstall and reinstall to “reset” the software. 

First, make sure you clear your browser’s cache and cookies, and then restart your browser.  Do this with the browser you intend to use for printing coupons.  

  • IE:  Internet Options/Browsing History/Delete button.  
  • Chrome: History/Clear browsing data button.  Incognito mode CANNOT be used with our coupon printing software, because we use cookies. 
  • Firefox:  History/Clear recent history
  • Safari:  History/Clear History

**It is important that you CLOSE and RESTART your browser after clearing cache and cookies.**

Next, you’ll want to uninstall the Print@Home software. 

  • Windows users: go to Control Panel and depending on your operating system you’ll select Programs/Add or Remove Programs, or Uninstall Programs.  Once the list populates, click PrintatHomeProtocol and select Uninstall. 
  • Mac users:  Find in your Applications folder and drag it to the Trash.

Finally, re-install the coupon printing software by following the steps HERE

Printing coupons
  • Add coupons to the queue

    Click on the plus sign () for an individual coupon to add it to the print queue.

  • Open the queue

    Look for the pink button(s) that say to "View print queue & print" or "Print Coupons." The number of coupons you have in the queue is displayed. Click there to open the queue.

  • Print your coupons

    Click on the "Print these coupons now" button to print all of the coupons in the queue.

  • The print driver

    We use a print driver that must be installed before printing. This is a small, secure application that installs on your desktop or laptop.

Downloading coupons
  • Participating grocers offers coupons from participating grocers that can be downloaded to your store loyalty cards.

  • Select a default grocer

    If you see a coupon that has a download option click to select your default grocer.

  • Download the coupon

    If that coupon is offered at that grocer you will be given the option to go to the grocer’s website to download the coupon.